Bioinformatics Training Specialist

What you'll do

• Create scientific and public health training materials for bioinformatics platforms and tools.
• Conduct product demonstrations and stakeholder briefings to drive platform adoption.
• Perform user acceptance testing activities to gather feedback on bioinformatics tools.
• Translate scientific and operational requirements from users into technical platform capabilities.
• Track requirement gathering and delivery progress using Azure DevOps or Jira.
• Write user-facing documentation including standard operating procedures, job aids, and troubleshooting guides.
• Analyze and prioritize user requests for the engineering and product teams.

What we're looking for

• 2+ years of experience analyzing bioinformatics workflows, data types, and analytical use cases such as genomics, sequencing data, pipelines, or surveillance analytics.
• Knowledge of common bioinformatics, life sciences, or public health data platforms or analytical tools.
• Ability to write user-facing materials in plain language, including standard operating procedures, job aids, and troubleshooting guides.
• Ability to lead product demonstrations, stakeholder discussions, and translate requirements into actionable implementation steps.
• Ability to analyze and prioritize user requests for the team.
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements.
• Experience in system support, enterprise systems like ServiceNow, or cloud-based bioinformatics platforms (preferred); Master’s degree in Bioinformatics, Computational Biology, or Genomics (preferred).