This listing doesn't post a salary. Most similar roles pay
$127,150–$192,050.
Based on 238 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
37 open roles
on FindRole.
Listed pay typically runs
$124,500–$151,250
across 28 roles with salary data.
The AWS Connect Administrator manages and supports Amazon Connect environments across production and non-production instances to ensure high availability and operational stability for contact center operations. This role involves configuring contact flows, queues, routing profiles, and security profiles while managing user onboarding and platform health monitoring. The individual will design IVR workflows, implement self-service capabilities, and manage integrations with systems like ServiceNow, ServiceDesk Plus, CRM platforms, Active Directory, Microsoft Teams, and Lambda functions. Technical requirements include proficiency in Amazon Connect, AWS services such as IAM, S3, CloudWatch, Lex, SNS, and API Gateway, along with experience in IVR design, ACD call routing, and ITIL concepts. The role focuses on solving technical challenges related to telephony, voice quality, and automated customer journeys while utilizing Power Automate and APIs to drive automation and improve service levels.