AV Tech Support Analyst

What you'll do

• Provide white glove technical support to employees and guests during high-profile meetings and events.
• Manage and maintain audio-visual technologies including sound mixers and synchronized wireless microphones.
• Test and troubleshoot video conferencing devices and display walls like Microsoft Teams Rooms and Cisco VC rooms.
• Manage and maintain extended reality devices such as Apple Vision Pro and Meta Quest.
• Act as the technical lead during leadership events to ensure a seamless technology experience.
• Pilot and support emerging technologies for immersive experiences and hybrid collaboration with global teams.
• Create and update technical documentation for infrastructure and AV systems.

What we're looking for

• Must have a High School Diploma or GED.
• Must have at least 1 year of experience supporting IT or AV related industries.
• Must have at least 1 year of experience working with ITIL software such as ServiceNow or Jira.
• Must have hands-on support experience with Windows 10, Windows 11, OSX, Android, and iOS.
• Must have familiarity with enterprise collaboration platforms like Microsoft Teams, Google Meets, Zoom, and Webex.
• Must possess strong communication skills to interface with non-technical stakeholders and senior leadership.
• Must have experience working in a client-facing or senior executive-facing role where professionalism is key (preferred).
• Must have IT or AV related certifications such as CompTIA, CTS, Microsoft, or Cisco (preferred).