Tech Support Analyst

Accenture

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Atlanta, GA
Employment: Full-time
Posted: 3 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $127k

$86k $164k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $104,114–$150,844.

Based on 240 similar postings.

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About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 245 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 187 roles with salary data.

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At a glance

TL;DR · Tech Support Analyst

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The Tech Support Analyst - Atlanta joins the LTO team to provide high-value services and technical support within the local office. This role involves managing operational IT incidents, problems, and service requests while performing root cause analysis to meet established SLAs. You will provide hands-on support for new joiner inductions, VIP meetings, and videoconference events. Key responsibilities include managing technology assets, maintaining compliance with security standards, and building trust-based relationships with customers to identify service improvements. You will utilize ITIL software such as ServiceNow or Remedy, alongside enterprise collaboration platforms including Microsoft Teams, Google Meets, Zoom, and Webex. Required technical skills include supporting Microsoft Windows 10, Windows 11, OSX, and Office 365. This position solves business objectives by ensuring technology interactions remain efficient and cost-effective.

Skills

ITIL Service Now Remedy Microsoft Teams Google Meet Zoom Webex Microsoft Windows 10 Windows 11 OSX 365 Asset Management Root Cause Analysis SLA Quality Assurance Comp TIAA

What you'll do

Manage IT incident, problem, and service requests to ensure resolution within established SLAs.
Perform root cause analysis for technical issues and liaise with local and global teams.
Provide technical support for new joiner inductions, VIP meetings, and videoconference events.
Manage technology assets by updating the inventory tool and ensuring compliance with security standards.
Build trust-based relationships with customers to identify and implement service improvements.
Communicate product use cases and gather user feedback to escalate to leadership.
Suggest proactive ways to ensure IT services remain cost-efficient.

What we're looking for

Must have a High School Diploma or GED.
Must have at least 1 year of experience with Customer Technical Support.
Must have at least 1 year of experience with Customer Experience Management.
Must have at least 1 year of experience in Service Desk or Desktop Support.
Must have at least 1 year of experience working with ITIL software such as ServiceNow or Remedy.
Must have hands-on experience supporting Microsoft Windows 10, Windows 11, OSX, and Office 365.
Must have strong communication skills to interface with non-technical stakeholders, senior leadership, and executives.

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