Field Services Support Practitioner

Accenture

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Quick summary

Work type: On-site
Location: Houston, TX
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $150k

$106k $195k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $114,400–$186,375.

Based on 240 similar postings.

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About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 245 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 187 roles with salary data.

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At a glance

TL;DR · Field Services Support Practitioner

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The Field Services Support Practitioner 6496749 joins the Infra Tech Support team to provide level one to level two technical support for infrastructure, systems, and applications in production and development environments. Working onsite, the practitioner acts as the primary interface for users and clients to diagnose and resolve issues across operating systems, networks, and application platforms. Key responsibilities include performing independent troubleshooting, identifying recurring issues to develop preventive measures, and collaborating with team members to improve support processes. Required skills include experience with Windows desktop environments, enterprise applications, and VDI platforms like Citrix, VMware Horizon, Azure Virtual Desktop, and w365. Candidates must also possess proficiency in ITSM tools such as ServiceNow or Jira Service Management, alongside core competencies in issue management and IT infrastructure operations.

Skills

Windows Citrix VMware Horizon Azure Virtual Desktop Microsoft 365 ServiceNow Jira Service Management ITSM ITIL VDI Data Management IT Security Operations Infrastructure Event Management Issue Management CompTIA A+ Microsoft Modern Desktop Administrator

What you'll do

Provide level one to level two technical support for infrastructure, systems, and applications in production and development environments.
Act as the primary interface with users and clients to diagnose and resolve issues across networks and operating systems.
Perform independent troubleshooting for hardware, operating systems, and enterprise applications.
Identify recurring technical issues and contribute to the development of preventive measures.
Communicate technical problems and solutions clearly to users and stakeholders.
Install and move equipment as required by the onsite project needs.
Maintain up-to-date knowledge of infrastructure technologies and support tools to ensure high-quality service.

What we're looking for

High School Diploma or GED.
Minimum of 1+ years of experience in desktop support, end user computing, or IT support roles.
Minimum of 1+ years of experience troubleshooting Windows desktop environments and enterprise applications.
Hands-on experience supporting VDI platforms such as Citrix, VMware Horizon, Azure Virtual Desktop, or w365.
Experience with ITSM tools like ServiceNow or Jira Service Management.
Strong troubleshooting skills for hardware, operating systems, and application issues.
Intermediate proficiency in Issue Management.
Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL Foundation, or Citrix/VMware end-user computing certifications (preferred).

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