below marketmost similar roles pay hereabove market
This role pays less than
85%
of similar roles. Most pay
$195,331–$262,750
— the blue band above.
At the midpoint, this role pays about
$183k
versus about
$229k
for comparable roles.
Based on 240 similar postings.
Employer
About MSD
MSD (Merck Sharp & Dohme) is the international name for Merck & Co., a major U.S.-based pharmaceutical company.
MSD currently has
11 open roles
on FindRole.
Listed pay typically runs
$117,000–$184,200
across 9 roles with salary data.
The Associate Director, Software Engineering will lead the ServiceNow ITSM Transformation & AI Operations team to modernize IT Service Management through AI-driven operations and process transformation. This role involves leading the strategy for Incident, Problem, Change, and Request Management while driving the adoption of Agentic AI and automation to improve service reliability. The successful candidate will build end-to-end workflows and integrate systems including ServiceNow, Ansible, BigPanda, Jira, GitHub, and Azure DevOps. Key technical requirements include expertise in ITOM, Event Management, AIOps, and workflow automation. The position focuses on solving the business problem of manual effort in service operations by establishing governance, KPIs, and value realization for an intelligent operating model that connects observability platforms with software development processes to accelerate issue resolution.
DevSecOps
CI/CD
Generative AI
Agentic AI
System Architecture
Agile
Automated Testing
Web Services
Mobile Applications
Data Governance
Model Explainability
ChatGPT
Microsoft Copilot
Software Development Lifecycle
Incident Response
Debugging