below marketmost similar roles pay hereabove market
This role pays less than
63%
of similar roles. Most pay
$165,942–$241,437
— the blue band above.
At the midpoint, this role pays about
$186k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Johnson & Johnson
Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices
Johnson & Johnson currently has
46 open roles
on FindRole.
Listed pay typically runs
$113,000–$201,250
across 38 roles with salary data.
The Associate Director, Customer Master – Commercial Business Owner joins the Strategy, Analytics and Transformation team within J&J Innovative Medicine. This commercial functional leader owns the strategy, priorities, and governance for customer and account master data. The role involves connecting sales, marketing, and analytics to align business needs, defining requirements for Healthcare Organization hierarchies and Healthcare Professional affiliations, and overseeing the Account Data Product roadmap. Key responsibilities include leading business governance, managing outsourced stewardship, and ensuring data quality for CRM and targeting workflows. The position requires expertise in pharmaceutical customer data, including IQVIA, Veeva, and AHA sources. Candidates must demonstrate proficiency in business analysis, cross-functional collaboration, and data governance. This role solves the business problem of establishing a single, trusted source of truth for commercial operations.
Own the commercial business strategy for customer and account master data to support sales, marketing, and analytics priorities.
Define business requirements and acceptance criteria for a single, trusted view of customers and accounts.
Align business rules for healthcare organization hierarchies and healthcare professional affiliations across commercial functions.
Lead business governance for customer master operations, including policies for identification, duplicate resolution, and authoritative sources.
Manage the roadmap, vision, and value measures for the Account Data Product to drive business adoption.
Oversee data change requests and prioritize resolutions based on commercial impact and downstream implications.
Track service performance, business risks, and data quality expectations while communicating progress to leadership.
Partner with IT, data stewards, and vendors to identify root causes of recurring data issues and drive process improvements.
What we're looking for
BA/BS undergraduate degree in Business, Technology, Analytics, or Health Sciences is required.
A master’s degree or equivalent experience is an asset (preferred).
7+ years of experience in the pharmaceutical or life sciences industry is required.
Experience in Commercial functional roles such as sales operations, marketing operations, or commercial analytics with direct business process ownership is required.
Working knowledge of pharmaceutical customer and account data, including HCO hierarchies and HCP affiliations, is required.
Ability to assess business relevance and quality of data sources like IQVIA, Veeva, and Definitive Healthcare is required.
Strong business analysis skills using PowerPoint, Excel, and Word to communicate recommendations is required.
Demonstrated interest in applying emerging capabilities like AI to improve Commercial processes is preferred.
Data Governance
Data Quality
Metadata Management
Data Cataloging
Consent Management
Customer Data Platforms
Data Mapping
Data Privacy
Data Protection
User Stories
Acceptance Criteria
Incident Triage
Root-Cause Analysis
Data Classification
Data Governance
Data Modeling
Data Catalog
Databricks
Lakehouse Architecture
Metadata Management
Data Quality
MDM
Data Pipelines
User Stories
SLA Monitoring
data, lineage
Data Privacy
Compliance
Salesforce
Veeva CRM
Veeva PromoMats
Agentforce
AI
Data Science
Data Analytics
Data Visualization
Data Reporting
Service Management
Problem Management
Change Management
CRM Migration
Claude Code
Copilot Studio
CLM
Snowflake
Data Strategy
Data Product Management
Data Governance
Metadata Management
Data Engineering
Business Intelligence
AI
UAT
Source-to-Target Mapping
Data Quality
Cloud Data Platforms
Analytics Enablement