This role pays less than
99%
of similar roles. Most pay
$152,000–$204,000
— the shaded band above.
At the midpoint, this role pays about
$79k
versus about
$178k
for comparable roles.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
8 open roles
on FindRole.
Listed pay typically runs
$160,000–$180,000
across 7 roles with salary data.
As an Amazon Contact Center Platform Administrator, you will manage and support Amazon Connect environments across production and non-production instances to ensure high availability and operational stability. You will be responsible for configuring contact flows, queues, routing profiles, and security profiles while managing user onboarding and platform health monitoring. Your daily work involves designing IVR workflows, troubleshooting telephony issues, and integrating the platform with tools like ServiceNow, Salesforce, Active Directory, and Microsoft Teams. To drive automation and improve customer journeys, you will utilize AWS Lambda, Amazon Lex, Power Automate, and various APIs. You will also develop operational dashboards to monitor metrics such as abandonment rates and agent utilization. The role requires expertise in AWS services, ITIL concepts, and contact center technologies like ACD routing and omnichannel support to resolve complex technical issues.