Agency Operations Associate, Real Estate Tax & Escrow Analysis

Capital One Financial

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
McLean, VACharlotte, NC
Salary
$66,700–$76,100 / yr
Posted
17 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $144k
This role $71k
$54k most similar roles pay here $186k

This role pays less than 99% of similar roles. Most pay $114,500–$173,200 — the shaded band above. At the midpoint, this role pays about $71k versus about $144k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Agency Operations Associate, Real Estate Tax & Escrow Analysis

Agency Operations Associate - Real Estate Tax & Escrow Analysis works within the Multifamily Loan Servicing division of Capital One Commercial Bank. This role is responsible for safeguarding firm collateral by managing property tax obligations and escrow accounts within the Agency Finance servicing portfolio. The associate performs critical day-to-day tasks including monitoring tax payment due dates, processing payments, managing delinquencies, and conducting monthly and annual escrow analyses. They serve as a subject matter expert and liaison between internal teams and third-party tax vendors while driving operational efficiency through automation and data integrity. Key responsibilities include performing system reconciliations in Strategy and TaxQ platforms, providing audit support, and communicating complex escrow scenarios to borrowers. The role requires expertise in commercial bank operations, loan servicing, risk, compliance, or Government Sponsored Entities to resolve issues within the property tax and escrow management domain.

What you'll do

  • Monitor tax payment due dates and facilitate timely payments for escrowed and non-escrowed loans.
  • Manage delinquent tax reports and resolve discrepancies with taxing authorities and borrowers.
  • Maintain accurate tax records in internal systems and perform regular reconciliations to ensure data integrity.
  • Provide subject matter expertise and documentation during internal, investor, and regulatory audits.
  • Execute monthly and annual escrow analysis processes including generating populations and validating accuracy of statements.
  • Process surplus disbursement requests and monitor paid-off loans to ensure proper account funding.
  • Serve as the primary point of contact for borrower inquiries regarding tax payments and escrow scenarios.
  • Drive operational efficiency through technology-based projects, data integrity initiatives, and process improvements.

What we're looking for

  • Must possess a Bachelor's Degree or Military Experience.
  • Must have at least 1 year of experience in financial services.
  • Preferred: 2+ years of experience in commercial bank operations, loan servicing, risk, compliance, or Government Sponsored Entities (GSE).
  • Must reside within 50 miles of the McLean, VA or Charlotte, NC hub locations.
  • Must have a secure home office with a private, password-protected network and high-speed wired or fiber internet.
  • Must be able to perform tasks related to property tax management, escrow analysis, and delinquency resolution.
  • Must be able to serve as a subject matter expert for internal/external audits and data integrity projects.

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