zHW Technical Support Professional

IBM

Quick summary

Work type
On-site
Location
Poughkeepsie, NY
Posted
12 days ago
Nearby
20 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $181k
$127k most similar roles pay here $234k

This listing doesn't post a salary. Most similar roles pay $146,500–$215,125.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 683 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 9 roles with salary data.

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At a glance

TL;DR · zHW Technical Support Professional

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As a Technical Support Professional at IBM Infrastructure in Poughkeepsie, NY, you will join the team responsible for supporting clients using IBM Systems products and Hybrid cloud Infrastructure Solutions, with a focus on Z hardware. Your daily tasks include analyzing technical issues through Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to provide root cause analysis, collaborating with various teams to resolve complex problems, and implementing automation to enhance client experience. You will need strong analytical skills, proficiency in networking fundamentals, and knowledge of IBM Z environments, along with experience using Salesforce for data analysis. Additionally, familiarity with programming languages like C or Python is essential, as well as a background in tutoring or teaching roles to effectively communicate complex technical issues to clients.

Skills

IBM Z Salesforce Watson Einstein Analytics TCP/IP DNS NFS SMB InfiniBand Logical Partitioning (Z CEC) Hardware Management Console BCPii/WSAPI SNMP Python C C++ Java LLM Foundational models generative AI

What you'll do

  • Analyze technical issues using Cognitive Support Platform and Watson Einstein Analytics.
  • Recommend actions to resolve client problems and enhance their environment with updates.
  • Implement automation to improve support effectiveness and enable smart routing.
  • Provide expert consulting for Premium Support clients on multiple customer issues.
  • Debug hardware performance issues using logical partitioning and Hardware Management Console.

What we're looking for

  • Strong analytical skills and experience in debugging low-level system issues.
  • Expertise in IBM Z hardware or mainframe environments.
  • Proficiency in using Salesforce for data analysis and issue resolution.
  • Knowledge of networking fundamentals including TCP/IP, DNS, NFS, SMB, InfiniBand.
  • Experience with logical partitioning (Z CEC) and Hardware Management Console.
  • Excellent verbal and written communication skills in English.

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More zHW Technical Support Professional jobs zHW Technical Support Professional jobs in Poughkeepsie All jobs at IBM

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