Technical Support Specialist

Booz Allen Hamilton

Quick summary

Work type
On-site
Location
Arlington, VAAlexandria, VA
Salary
$69,400–$158,000 / yr
Posted
3 days ago
Closes
Sep 10, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $169k
This role $114k
$53k most similar roles pay here $225k

This role pays less than 88% of similar roles. Most pay $134,000–$203,600 — the shaded band above. At the midpoint, this role pays about $114k versus about $169k for comparable roles.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 702 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 693 roles with salary data.

Most-posted roles

View all roles at Booz Allen Hamilton

At a glance

TL;DR · Technical Support Specialist

As a Technical Support Specialist at Booz Allen Hamilton, you will join a mission-driven team supporting the Army National Guard by providing reliable and secure IT services. Your daily responsibilities include hands-on troubleshooting of Windows operating systems, user assistance, system maintenance, and collaboration with cybersecurity and network teams to ensure compliance and readiness. You will work across multiple environments, resolving end-user issues, supporting lifecycle upgrades, and assisting in operational exercises. The role requires 5+ years of experience in Tier I and II IT support, Active Directory administration, and maintaining ticketing workflows for audit purposes. Familiarity with NIPR/SIPR systems and ServiceNow or Remedy platforms is beneficial, as is a TS/SCI clearance and knowledge of networking fundamentals. This fast-paced environment offers opportunities for technical growth and meaningful contributions to critical communications and information systems that enable national security missions.

What you'll do

  • Troubleshoot Windows operating systems and common enterprise applications.
  • Maintain Active Directory user and group administration tasks.
  • Resolve hardware and software issues with minimal oversight.
  • Document actions clearly for audit and compliance in ticketing workflows.
  • Collaborate on imaging, patching, and vulnerability remediation processes.
  • Coordinate with cybersecurity teams to ensure system compliance.

What we're looking for

  • 5+ years of experience providing Tier I and II IT support in an enterprise or DoD environment.
  • Proficient in troubleshooting Windows OS, Active Directory user/group administration, and maintaining ticketing workflows.
  • Knowledge of networking fundamentals including DNS, DHCP, TCP/IP, and ability to resolve hardware/software issues independently.
  • TS/SCI clearance required.
  • Excellent communication skills for fast-paced environments.

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