Business Operations Analytics Manager

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Cupertino, CA
Salary
$183,700–$319,800 / yr
Posted
30 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $185k
This role $252k
$130k most similar roles pay here $340k

This role pays more than 88% of similar roles. Most pay $156,037–$214,900 — the shaded band above. At the midpoint, this role pays about $252k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 2925 open roles on FindRole.

Listed pay typically runs $166,600–$277,600 across 2305 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Business Operations Analytics Manager

The WW Business Operations Analytics Manager joins the Retail Customer Care organization as a leader of the Worldwide Analytics team. This role involves managing a team of data scientists and analysts to provide objective intelligence regarding performance, cost reduction, and customer experience across global operations. Key responsibilities include building measurement frameworks for GenAI solutions in voice and chat channels, conducting strategic deep dives into product and operations, and delivering consolidated business narratives for executive leadership. The successful candidate will navigate the transition toward automated customer interactions by determining where AI adds value versus where human specialists are essential. Required skills include proficiency in SQL, Python, Tableau, and Snowflake, alongside expertise in text analytics, NLP, and sentiment analysis. This role solves complex problems regarding scale, automation, and data-driven decision-making within a global retail service environment.

What you'll do

  • Define and own measurement frameworks to evaluate GenAI performance across voice and chat channels.
  • Provide objective data analysis to determine where automation should expand and where human specialists are required.
  • Conduct strategic deep dives into product, operations, and strategy to inform high-level leadership decisions.
  • Manage and develop a high-performing team of data scientists, analysts, and regional reporting managers.
  • Create the consolidated worldwide business narrative for executive reporting and quarterly reviews.
  • Partner with cross-functional teams to ensure metric integrity and maintain trusted data foundations.
  • Oversee modernization initiatives to improve data infrastructure and self-service analytics capabilities.

What we're looking for

  • 8+ years of professional experience in analytics, data science, operations, management consulting, or corporate strategy.
  • 3+ years of people management experience, including building and scaling analytics teams.
  • Experience defining performance metrics and measurement frameworks for new programs, systems, or technologies.
  • Proficiency with analytics tools and languages including SQL, Python, Tableau, and Snowflake.
  • Ability to translate complex analysis into clear, actionable recommendations for senior leadership.
  • Bachelor's degree in engineering, mathematics, statistics, analytics, or a related quantitative field; master's degree (preferred).
  • 5+ years of people management experience, including managing managers or leading multi-level teams (preferred).
  • Experience measuring automated customer interaction systems, customer experience analytics, or using LLMs/GenAI for analysis (preferred).

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