Senior Complaints Coordinator

Capital One Financial

Hybrid

Quick summary

Work type
Hybrid
Location
Richmond, VAChesapeake, VATampa, FLLas Vegas, NVWilmington, DEPhoenix, AZLake Park, UTWhitehall, OH
Posted
5 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $176k
$130k most similar roles pay here $221k

This listing doesn't post a salary. Most similar roles pay $139,243–$212,500.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 700 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 693 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Complaints Coordinator

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As a Senior Complaints Coordinator at Capital One’s Customer Resolution Team in one of the specified locations, you will play a crucial role in resolving customer complaints and escalated issues while adhering to compliance requirements. Your day-to-day responsibilities include investigating concerns, implementing process improvements, and providing guidance to other associates on solving complex customer issues. You’ll need strong communication skills, empathy, and the ability to de-escalate tense situations effectively. The position requires experience in the financial industry and proficiency with tools like Google Suite or Microsoft Office. Ideal candidates will have a background in customer service or call centers, particularly in handling escalations. This role demands multitasking, self-management, and efficient use of systems for data tracking and analysis, contributing to Capital One’s mission of delivering exceptional customer experiences.

Skills

Google Suite Microsoft Office Customer Service Call Center Financial Industry De-escalation Data Tracking Payment Investigations Account Management Regulatory Compliance Problem Solving Time Management Organizational Skills Communication Judgment Decision Making Attention to Detail Empathy Flexibility

What you'll do

  • Investigate and resolve customer complaints effectively.
  • Advocate for customers by de-escalating complex situations and ensuring compliance.
  • Identify trends in customer issues to inform process improvements.
  • Provide guidance and feedback to other associates on resolving customer concerns.
  • Manage multiple tasks efficiently while maintaining high service standards.

What we're looking for

  • At least 1 year of experience in the Financial Industry
  • At least 2 years of Customer Service or Call Center experience preferred
  • Strong problem-solving and decision-making skills required
  • Ability to de-escalate complex customer situations effectively
  • Experience with Google Suite or Microsoft Office necessary
  • Must live within 100 miles of specified locations and report in person when needed

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