Fraud Intake Coordinator, Fraud & Disputes Operations Inbound

Capital One Financial

Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Posted
6 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $173k
$122k most similar roles pay here $223k

This listing doesn't post a salary. Most similar roles pay $132,125–$213,000.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 700 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 693 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Fraud Intake Coordinator, Fraud & Disputes Operations Inbound

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Capital One is seeking a Fraud Intake Coordinator to join its Fraud & Disputes Operations team in Chicago. This role involves handling customer inquiries and disputes related to fraudulent activities, requiring strong communication skills, empathy, and the ability to make independent decisions. Day-to-day responsibilities include assessing fraud reports, communicating with customers, and collaborating with internal teams to resolve issues efficiently. The ideal candidate should have at least three years of customer service experience, one year in fraud or disputes, and a solid understanding of financial industry practices. Proficiency in Google Suite or Microsoft Office is essential, along with a reliable home office setup that includes a secure internet connection provided by cable or fiber ISPs meeting specific speed requirements. Candidates must reside within 100 miles of the Chatham Customer Care Center and be prepared to report in person when necessary.

Skills

Google Suite Microsoft Office VPN Internet Service Provider Cable Internet Fiber Internet Customer Service Call Center Experience Financial Industry Experience Fraud Disputes Experience

What you'll do

  • Demonstrate strong customer focus and empathy in interactions.
  • Exercise good judgment to make independent decisions.
  • Use exceptional listening and questioning techniques during calls.
  • Manage time effectively to handle multiple tasks simultaneously.
  • Maintain a reliable home office environment with secure internet.
  • Display flexibility and adaptability to changing work conditions.
  • Report to the Chatham Customer Care Center when required.

What we're looking for

  • At least 2 years of customer service or call center experience
  • At least 1 year of Google Suite or Microsoft Office experience
  • A secure home office environment free from noise and distractions
  • Reliable private internet connection with at least 100 Mbps download speed
  • Experience in the financial industry, fraud, or disputes
  • Demonstrated ability to communicate effectively and exercise good judgment

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