Senior Resolution Coordinator, Contact Center

Walmart

Quick summary

Work type: On-site
Location: Bentonville, AR
Posted: 9 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $163k

$118k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $135,225–$190,062.

Based on 240 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 311 open roles on FindRole.

Listed pay typically runs $110,000–$220,000 across 303 roles with salary data.

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At a glance

TL;DR · Senior Resolution Coordinator, Contact Center

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As a bilingual Senior Resolution Coordinator in Walmart’s Contact Center, you will provide Level 1 support by handling customer inquiries and performing basic troubleshooting using established documentation. Your role involves delivering exceptional customer service to ensure timely issue resolution while maintaining high standards of communication and problem-solving skills. You must be fluent in both spoken and written French, particularly the Quebec dialect, and possess strong verbal and written communication abilities. Experience in customer service, help desk operations, or a similar environment is preferred, along with proficiency in using standard reporting tools and techniques to analyze performance metrics and identify process improvement opportunities. This role requires knowledge of Walmart’s products and services, data collection modes, and visualization tools to gather and interpret data effectively for decision-making. You will collaborate closely with stakeholders within the contact center to implement solutions and drive continuous improvement initiatives.

Skills

French CustomerService ProblemSolving DataAnalysis SQL Excel CRMSystems ContactCenterOperations ProcessImprovement ProductKnowledge WalmartServices CommunicationSkills TeamCollaboration CI/CD

What you'll do

Handle customer inquiries and perform basic troubleshooting using established documentation.
Provide exceptional customer service to ensure timely resolution of issues.
Communicate effectively in both spoken and written French, including Quebec dialect.
Use problem-solving methodologies and tools to identify and resolve contact center issues.
Gather and interpret data from contact center systems for quality checks and reporting.
Implement process improvement plans based on customer feedback and trend analysis.
Describe Walmart products and services to customers, informing them of promotions and discounts.

What we're looking for

Fluent in French (spoken and written), including Quebec dialect.
Experience providing Level 1 technical support using documented procedures.
Strong verbal and written communication skills for customer service.
Ability to work effectively in fast-paced, high-pressure environments.
Knowledge of problem-solving methodologies and stakeholder collaboration.

Senior Systems Administrator

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