TOC Engineer

General Dynamics

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Quick summary

Work type
On-site
Location
Bethesda, MD
Posted
91 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $172k
$122k $222k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $131,250–$212,500.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1364 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1161 roles with salary data.

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At a glance

TL;DR · TOC Engineer

TOC Engineer The TOC Engineer joins the Technical Operations Center for the National Institute of Health Center for Information Technology program. This role involves coordinating and dispatching technicians and engineering teams to resolve enterprise-wide technical issues. Day-to-day responsibilities include eyes on glass monitoring of network infrastructure, investigating alerts, and performing firewall utilization monitoring. The position requires authoring communications regarding outages and upgrades, writing lessons learned reports, and facilitating conference bridges. Key technologies and tools include Splunk, Grafana, SiteScope, SCOM, SL1, xMatters, and ServiceNow. Candidates must possess skills in help desk support, networking, and technical writing. The role solves the business problem of providing 24x7x365 proactive system monitoring and event management to minimize non-scheduled outage times for the NIH user community.

What you'll do

  • Monitor network infrastructure using tools like Splunk, Grafana, SiteScope, SCOM, SL1, and xMatters.
  • Investigate and verify alerts, analyze device logs, and perform firewall utilization monitoring.
  • Escalate critical issues to the Tier 2 network operations team when necessary.
  • Author technical communications, outage summaries, and lessons learned reports for leadership.
  • Coordinate and facilitate conference bridges and incident review meetings for event management.
  • Proactively identify and assess system problems before they are reported by customers.
  • Manage customer requests including calendar postings, maintenance window coordination, and ticket reviews.
  • Update system information and processes to prevent the recurrence of technical problems.

What we're looking for

  • Must possess a NACI (T1) clearance.
  • Must have an AA/AS degree or the equivalent experience.
  • Must have 3+ years of experience in a help desk, service desk, customer service, or NOC environment.
  • Must have 3+ years of IT experience including a solid understanding of networking and/or network monitoring tools.
  • Must possess strong technical writing skills to author communications and outage summaries.
  • Must be able to work on-site in Bethesda, MD.
  • Preference for a BA/BS degree (preferred).
  • Working knowledge of IT Infrastructure Operations and familiarity with ITIL (preferred).

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