TOC Engineer

General Dynamics

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Bethesda, MD
Posted
42 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $151k
$102k most similar roles pay here $199k

This listing doesn't post a salary. Most similar roles pay $111,412–$190,025.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · TOC Engineer

TOC Engineer The TOC Engineer joins the Technical Operations Center to support the National Institute of Health Center for Information Technology program. This role involves monitoring network infrastructure through eyes on glass monitoring, investigating and verifying alerts, and escalating issues to tier two teams. The position requires coordinating with engineering teams to resolve enterprise-wide technical issues while providing essential communication management for the user community. Key responsibilities include performing firewall utilization monitoring, analyzing device logs, and authoring outage summaries and lessons learned reports for senior management. Candidates must utilize tools such as Splunk, Grafana, SiteScope, SCOM, SL1, xMatters, and ServiceNow. The role focuses on proactive problem management to identify issues before they impact users, ensuring high availability of IT systems through diligent event management, technical writing, and collaborative troubleshooting within a complex government infrastructure environment.

What you'll do

  • Perform "eyes on glass" monitoring of network infrastructure using tools like Splunk, Grafana, and SCOM.
  • Investigate, verify, and report alerts while escalating critical issues to the Tier 2 network operations team.
  • Analyze device logs, graphing data, and firewall utilization to identify potential system problems.
  • Author technical communications regarding outages, upgrades, and IT challenges for users and leadership.
  • Create outage summaries and "lessons learned" reports to help management prevent future occurrences.
  • Coordinate and facilitate conference bridges and manage communication during active service incidents.
  • Execute proactive monitoring to identify and resolve issues before they are reported by customers.
  • Manage customer requests including calendar postings, maintenance window coordination, and meeting minutes.

What we're looking for

  • Must possess a NACI (T1) clearance.
  • An Associate's degree, Associate's degree equivalent, or three years of experience is required.
  • Minimum of three years of experience in a help desk, service desk, customer service, or NOC environment.
  • Minimum of three years of IT experience with a solid understanding of networking and network monitoring tools.
  • Strong technical writing skills are required to author communications for users and leadership.
  • A Bachelor's degree is preferred.
  • Working knowledge of IT Infrastructure Operations such as systems and network administration, security, and various tools is preferred.
  • Familiarity with ITIL and experience with tools like Grafana, Splunk, xMatters, SCOM, SiteScope, SL1, or ServiceNow are preferred.

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