Telephony Technician

What you'll do

• Maintain and support day-to-day operations of enterprise PBX and voicemail platforms.
• Execute moves, adds, and changes (MAC) for users and equipment while updating system databases.
• Troubleshoot telephony issues and diagnose service disruptions to coordinate necessary repairs.
• Provide customer service and user training for service requests according to established SLAs.
• Assist in transitioning legacy telephony systems to modern enterprise solutions.
• Support critical voice communications systems for national security operations.

What we're looking for

• Active TS/SCI clearance in DISS and required program access.
• Active Security+ or higher certification.
• Bachelor’s degree with 2+ or 4+ years of experience; Associate’s degree with 4+ or 6+ years of experience; HS Diploma/GED with 6+ or 8+ years of experience.
• Experience with enterprise telephony systems including PBX, voicemail, wiring, and cabling.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication and customer service skills.
• Experience with Nortel/Avaya PBX or CallPilot systems (preferred).
• Background supporting DoD or IC environments (preferred).