Technology Support Lead, Splunk and Dynatrace, AWS/GCP/Azure
Quick summary
- Work type
- On-site
- Location
- Hyderabad, Telangana, India
- Posted
- today
- Nearby
- 25 roles within 25 mi
Market check
Salary context
How this pay compares to similar roles
Similar $177k
$122k
most similar roles pay here
$221k
This listing doesn't post a salary. Most similar roles pay $142,437–$211,200.
Based on 240 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has 452 open roles on FindRole.
Listed pay typically runs $142,500–$205,000 across 231 roles with salary data.
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At a glance
TL;DR · Technology Support Lead, Splunk and Dynatrace, AWS/GCP/Azure
As a Technology Support Lead at JPMorgan Chase within the Consumer & Community Banking - ET&P team, you will lead a group of technologists responsible for end-to-end application and infrastructure service delivery to ensure business operations run smoothly. Your daily tasks include adopting enterprise-authorized AI capabilities to enhance incident triage speed and consistency, monitoring pre-production environments with tools like Dynatrace and Splunk, and executing policies to maintain operational stability. You will also lead incident management, communicate issues effectively to stakeholders, and apply reuse-first practices to identify recurring interruption patterns. The role requires proficiency in observability tools, experience with public cloud platforms (AWS preferred), and a strong understanding of data sensitivity when using AI-assisted technologies.
Skills
What you'll do
- Lead teams to deliver end-to-end application or infrastructure service for business operations.
- Adopt and validate AI capabilities in incident triage within the work environment.
- Monitor pre-production environments using tools like Dynatrace, Splunk, Grafana, Prometheus.
- Execute policies to ensure operational stability and availability of services.
- Escalate issues and communicate solutions to stakeholders during incident resolution.
- Lead full stack technology systems' incident, problem, and change management processes.
- Apply reuse-first practices with AI assistance to identify recurring interruption patterns.
What we're looking for
- Lead teams in providing end-to-end application or infrastructure service delivery.
- Experience with enterprise-authorized AI capabilities for incident triage and validation.
- Proficient in observability tools like Dynatrace, Splunk, Grafana, Prometheus.
- Practical experience with public cloud platforms (AWS preferred).
- Execute policies to ensure operational stability and availability of services.
- Lead incident, problem, and change management for technology systems.
- Strong knowledge in monitoring pre-production environments for anomalies.
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