Technology Support Lead

JPMorgan Chase

Quick summary

Work type: On-site
Location: Hyderabad, Telangana, India
Posted: 2 days ago
Nearby: 24 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $178k

$133k most similar roles pay here $225k

This listing doesn't post a salary. Most similar roles pay $144,805–$211,200.

Based on 238 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 484 open roles on FindRole.

Listed pay typically runs $142,500–$205,000 across 246 roles with salary data.

Most-posted roles

View all roles at JPMorgan Chase

At a glance

TL;DR · Technology Support Lead

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As a Technology Support Lead in Consumer & Community Banking, you will lead the maintenance and stability of our production services, focusing on root cause analysis for both major and standard incidents to ensure operational excellence. Your day-to-day responsibilities include coordinating problem review meetings, driving strategic efforts to eliminate recurring issues, and leveraging AI capabilities to enhance incident triage and resolution speed. You will work closely with subject matter experts to refine operating processes and communicate effectively with senior leadership on key metrics and progress updates. This role requires proficiency in tools like ServiceNow for managing problem records, advanced Excel skills for data analysis, and familiarity with observability and monitoring tools. Additionally, you should have a strong understanding of AI governance concepts and the ability to apply machine learning techniques within ITIL workflows while ensuring compliance with security and auditability standards.

Skills

ServiceNow AI ML GenAI ITIL Tableau PowerBI Qlik Excel Observability Monitoring CI/CD RCA Problem Management SRE Post-incident Analysis Dashboard Reporting Failure Mode-Effects Analysis Data Correlation Pattern Recognition

What you'll do

Oversee root cause analysis on major incidents and ensure tactical/strategic actions are identified.
Coordinate problem review meetings across regions to facilitate effective collaboration and follow-through.
Lead team adoption of AI capabilities for incident triage, ensuring human validation and data sensitivity handling.
Proactively analyze problem areas and drive strategic efforts to eliminate recurrence of business-owned incidents.
Ensure accurate progression of problem records through the Problem Management process in ServiceNow.

What we're looking for

Oversee root cause analysis and major problem review meetings for production services.
Coordinate team adoption of AI capabilities to improve incident triage speed and consistency.
Proactively analyze and define problem areas, developing strategic efforts across all levels.
Ensure accuracy and timely progression of problem records through the Problem Management process.
Apply advanced analytical skills and proficiency in Excel for data correlation and analysis.
Communicate effectively with senior leadership and stakeholders on status and progress updates.
Validate AI-assisted incident recommendations before action to align with operational expectations.

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