Technology Support Lead, VMware

JPMorgan Chase

Quick summary

Work type: On-site
Location: Plano, TX
Posted: 4 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $179k

$130k most similar roles pay here $222k

This listing doesn't post a salary. Most similar roles pay $145,132–$213,375.

Based on 239 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 368 open roles on FindRole.

Listed pay typically runs $152,000–$215,000 across 198 roles with salary data.

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View all roles at JPMorgan Chase

At a glance

TL;DR · Technology Support Lead, VMware

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The Technology Support Lead role at JPMorgan Chase in the Corporate Sector’s Enterprise Technology team requires an experienced professional with over five years of hands-on expertise in managing large-scale IT environments, particularly those involving VMware technologies. This senior-level position involves leading teams to ensure operational stability and performance by overseeing day-to-day maintenance, troubleshooting complex issues, and implementing observability tools. Key responsibilities include executing ITIL processes, driving incident management, and fostering a culture of proactive problem-solving through analytics and predictive modeling. Candidates should be proficient in VMware vCF environments, ESXi system engineering with vSAN, and possess strong networking skills along with experience in scripting languages like Python or PowerShell. The ideal candidate will also have practical knowledge of public cloud platforms and a passion for building resilient, high-performance systems within the dynamic context of a leading financial institution.

Skills

VMware vCF VCloud Foundation ESXi vSAN ITIL Python JavaScript PowerShell BGP MPLS TCP UDP NSX-T Hyper-V CI/CD Kubernetes Terraform AWS Azure Google Cloud Docker Prometheus Grafana

What you'll do

Lead teams providing end-to-end application or infrastructure service delivery.
Execute policies and procedures to ensure operational stability and availability.
Monitor production environments, address issues, and improve observability tools.
Escalate and communicate issues and solutions to stakeholders effectively.
Perform analytics on incidents and usage patterns for proactive actions.

What we're looking for

5+ years of experience in troubleshooting and maintaining IT services
Proficiency in VMware vCF environments, including VMWare certifications
Experience managing applications or infrastructure in large-scale technology environments
Expertise in observability and monitoring tools and techniques
Strong networking background with knowledge of protocols like BGP, VRF, MPLS
Leadership in agile teams and experience executing ITIL framework processes
Software development skills in Python, JavaScript, PowerShell

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