Technology Support Lead

JPMorgan Chase

Quick summary

Work type: On-site
Location: Jersey City, NJ
Salary: $142,500–$190,000 / yr
Posted: 10 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $179k

This role $166k

$132k most similar roles pay here $226k

This role pays less than 60% of similar roles. Most pay $147,868–$209,139 — the shaded band above. At the midpoint, this role pays about $166k versus about $179k for comparable roles.

Based on 238 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 368 open roles on FindRole.

Listed pay typically runs $152,000–$215,000 across 198 roles with salary data.

Most-posted roles

View all roles at JPMorgan Chase

At a glance

TL;DR · Technology Support Lead

Role Posting Log in to save

As a Technology Support Lead at JPMorgan Chase & Co., you will join the Corporate Technology team, leading efforts to ensure operational stability and availability of production application flows. Your day-to-day responsibilities include troubleshooting and resolving issues across internally and externally developed systems, designing system automation tools, and monitoring production environments for anomalies. You will also lead your team in adopting enterprise-authorized AI capabilities to improve incident triage speed and consistency while ensuring human-in-the-loop validation. Key skills required are experience with observability and monitoring tools, scripting languages, Kubernetes, and ServiceNow platforms. This role demands expertise in managing large-scale technology environments both on-premises and in public clouds, as well as a strong understanding of infrastructure costing and performance optimization.

Skills

AI Kubernetes ServiceNow Python Shell Observability CI/CD Terraform AWS Azure PostgreSQL Git Docker Ansible Prometheus Grafana Infrastructure costing Scripting languages Debugging skills

What you'll do

Leads the adoption of enterprise-authorized AI capabilities for incident triage.
Designs system automation tools to reduce human effort in application support.
Monitors production environments and drives evolution of observability tool usage.
Escalates and communicates issues to business and technology stakeholders effectively.
Applies reuse-first, AI-assisted practices to identify recurring interruption patterns.

What we're looking for

8+ years of experience troubleshooting, resolving, and maintaining IT services.
Experience managing applications or infrastructure in large-scale environments (on-premises and public cloud).
Demonstrated use of enterprise-authorized AI capabilities for production operations with validation habits.
Ability to review and validate AI-assisted incident recommendations before action.
Expertise in observability and monitoring tools, setting them up for large-scale applications.
Hands-on experience with scripting languages, debugging, and system automations.
Experience with private/public cloud environments and Kubernetes or equivalent.

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