Senior Technical Support Specialist

Fortinet

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Atlanta, GA
Employment: Full-time
Posted: 90 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $146k

$97k most similar roles pay here $193k

This listing doesn't post a salary. Most similar roles pay $117,000–$175,125.

Based on 240 similar postings.

Employer

About Fortinet

Fortinet is a US-based cybersecurity company best known for its FortiGate next-generation firewalls. It sells a broad security platform spanning network security, SD-WAN, endpoint protection, cloud security, and SIEM/SOC operations.

Fortinet currently has 57 open roles on FindRole.

Listed pay typically runs $150,000–$210,000 across 43 roles with salary data.

Most-posted roles

View all roles at Fortinet

At a glance

TL;DR · Senior Technical Support Specialist

Role Posting Log in to save

As a Senior Technical Support Specialist on the TAC team, you will serve as a critical support and escalation point for customers and partners. You will provide troubleshooting expertise for core products like FortiGate by analyzing configuration information, recommending corrective actions, and providing customer education regarding networking and product knowledge. Your daily work involves reproducing customer environments on lab equipment to isolate issues and collaborating with QA and development teams to identify optimizations. The role requires deep knowledge of Windows, OSX, and Unix/Linux operating systems, alongside a strong understanding of TCP/IP, routing protocols, L2/L3 switching, and security products such as firewalls, IDS/IPS, VPN, and virus scanning. You will also utilize AI tools and knowledge management principles to resolve complex technical challenges within the cybersecurity domain.

Skills

FortiGate TCP/IP Routing Protocols L2/L3 Switching Firewalls IDS/IPS VPN Unix Linux Windows OSX AI Tools KCS® framework Cybersecurity System Administration

What you'll do

Provide troubleshooting expertise for core Fortinet products, specifically FortiGate.
Analyze customer configuration and system information to recommend corrective actions.
Educate customers on networking concepts and product knowledge where gaps exist.
Consult technical documentation, bulletins, and release notes to identify known issues.
Replicate customer environments in a lab to isolate problems and test new solutions.
Manage the full lifecycle of technical cases from initial escalation to final closure.
Lead customer management meetings to communicate status and manage expectations during escalations.

What we're looking for

Experience in a technical support or system administration role in a networking/security company or equivalent education.
Bachelor’s degree in computer science, Software Engineering, or a related field (preferred).
Deep working knowledge of Windows, OSX, and Unix/Linux operating systems.
Strong understanding of TCP/IP, routing protocols, and L2/L3 switching.
Experience with security products including firewalls, IDS/IPS, VPN, and virus scanning.
Previous call center experience supporting data networking or security products (preferred).
Knowledge management principles and KCS® framework experience (preferred).

Save