Technical Support Representative, In-Store

What you'll do

• Provide prompt and efficient resolution to customer inquiries via email, phone, and chat.
• Deliver strategic solutions by tailoring platform setups to meet individual client goals.
• Maintain deep knowledge of the SevenRooms platform to effectively support clients.
• Document issue resolutions and steps taken for clear client interaction records.
• Prioritize support requests based on severity to address critical issues first.

What we're looking for

• 1+ year of experience in high-impact, customer-facing support or strategic account roles.
• Strong communication skills, both written and verbal.
• Ability to build strong relationships with clients.
• Technical knowledge and interest in hospitality technology.
• Experience using tools like Zendesk, Jira, Salesforce, or similar platforms.
• Analytical mindset with sharp problem-solving skills.