Product Support Specialist

State Street

Actively hiring
Burlington, MA Posted 17 days ago $90,000–$157,500 / year
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At a glance

AI generated

TL;DR

Join the Financial Technology team at State Street as a Senior Technical Support Specialist, where you will diagnose and resolve complex software issues for clients while providing training and updates. Your day-to-day responsibilities include identifying workarounds for bugs, automating processes through scripting, and ensuring risk management aligns with daily tasks. You will utilize help desk software to log customer interactions and prepare resolution reports, collaborating closely with engineering and product teams as needed. Ideal candidates have a degree in Computer Science or related field, 4-12 years of experience in financial tech support, and proficiency in SQL, relational databases, and scripting languages. Familiarity with Salesforce for case tracking, cloud computing, and Unix/Linux is preferred, along with strong analytical skills and the ability to communicate effectively with senior stakeholders.

Skills

SQL Oracle Microsoft SQL Server Java Python Unix/Linux Kafka Salesforce CI/CD Cloud Computing Virtualization FIX Protocol SWIFT Protocol Oracle Database Linux System Administration

What you'll do

  • Diagnose and resolve software issues for clients via phone and email.
  • Recommend and implement workarounds for bugs or deficiencies in the software.
  • Identify and automate efficiencies in standard processes through scripting and programming.
  • Supervise risk management by coordinating with engineering, product management, and third parties.
  • Maintain detailed logs of customer interactions and prepare resolution reports for issues.
  • Utilize help desk software to manage case tracking and customer inquiries effectively.

What we're looking for

  • Bachelor’s degree in Computer Science, Engineering, or related technical field.
  • 4 to 12 years of experience in Financial Technology and application production support.
  • Proficiency in SQL and relational database theory (Oracle/Microsoft SQL Server).
  • Experience with system administration and configuration management.
  • Strong analytical skills for process analysis and solving complex technical problems.
  • Excellent communication skills, both written and oral, for interaction with senior stakeholders.

Market check

Salary context

This $90,000–$157,500 range sits above 15% of similar postings on FindRole.

Peer median band

$144,200–$218,860

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$144,124–$221,375

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 133 open roles on FindRole.

Listed pay typically runs $110,000–$180,000 across 131 roles with salary data.

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