Technical Support Representative, IBM z/OS Mainframe

Jack Henry & Associates

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Remote
Posted: 16 days ago
Freshness: Confirmed live yesterday

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Similar $157k

$110k $204k

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This listing doesn't post a salary. Most similar roles pay $130,249–$184,325.

Based on 240 similar postings.

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About Jack Henry & Associates

Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.

Jack Henry & Associates currently has 59 open roles on FindRole.

Listed pay typically runs $78,400–$115,000 across 14 roles with salary data.

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At a glance

TL;DR · Technical Support Representative, IBM z/OS Mainframe

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The Technical Support Representative (Mid Level - Senior Level) joins the team to monitor, troubleshoot, and support enterprise batch processing workloads within an IBM z/OS mainframe environment. This role ensures the stability and performance of critical banking and payment processing applications by managing workload scheduling, incident management, job flow analysis, and batch recovery. Daily responsibilities include developing and modifying JCL, investigating batch abends using SDSF, and monitoring file transmissions. The candidate must utilize 3270 emulator tools and possess hands-on experience with IBM Workload Scheduler (IWS/TWS), VSAM datasets, and utilities. The position requires solving technical problems related to high-volume production environments, specifically focusing on maintaining operational stability for financial services. Preferred skills include COBOL, DB2, and IBM Developer for z/OS.

Skills

IBM z/OS IBM Workload Scheduler (IWS/TWS) JCL 3270 Emulator VSAM COBOL DB2 SDSF IBM Developer for z/OS (IDz) Batch Processing Incident Management Root Cause Analysis Production Support SDLC File Transmission Workload Optimization

What you'll do

Monitor and manage IBM Workload Scheduler (IWS/TWS) job schedules and dependencies.
Research and troubleshoot batch job failures, processing issues, and performance bottlenecks.
Develop, maintain, and modify JCL for daily, weekly, monthly, and ad hoc batch processing.
Investigate batch abends using SDSF to perform job recovery and root cause analysis.
Monitor file transmissions to ensure timely delivery of critical business files.
Support high-volume banking and payment processing applications in a production environment.
Utilize 3270 emulator tools to monitor and support z/OS operational activities.
Document incidents, resolutions, procedures, and technical support activities.

What we're looking for

4 years of experience supporting IBM z/OS mainframe environments.
Hands-on experience with IBM Workload Scheduler (IWS/TWS).
Strong knowledge of Job Control Language (JCL).
Experience using 3270 emulator tools in a production support environment.
Knowledge of batch processing operations, monitoring, and scheduling.
Experience performing job flow analysis, job recovery, and incident resolution.
Working knowledge of VSAM datasets and utilities.
Experience with COBOL, DB2, or financial services industry experience (preferred).

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