This listing doesn't post a salary. Most similar roles pay
$139,250–$239,400.
Based on 240 similar postings.
Employer
About Jack Henry & Associates
Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.
Jack Henry & Associates currently has
43 open roles
on FindRole.
Listed pay typically runs
$86,925–$126,725
across 10 roles with salary data.
Technical Support Engineering Manager - SmartPay at Jack Henry & Associates, Inc joins the Professional Services SmartPay group within Enterprise Payment Solutions. This hands-on working manager role oversees a team of Technical Support Engineers providing level two support for the SmartPay platform. Daily responsibilities include managing afterhours escalations, coordinating with internal departments to resolve complex customer issues, and advocating for customers by reporting feedback to product development teams. The manager will research technical problems, develop resolution procedures, ensure staff are trained on new products, and maintain operational guides for audit requirements. Ideal candidates possess at least seven years of experience in technical support and leadership within the fintech, banking, payments, or ecommerce industries. Preferred skills include proficiency in Microsoft SQL Server, SQL command languages, and Excel pivot tables to resolve issues related to remote deposit products.