The Technical IT Operations Professional role in Austin, TX is a senior position requiring extensive hands-on technical support and project management skills. This individual will manage end-user devices, peripherals, and local infrastructure while serving as the escalation point for complex issues. They will also oversee lab manufacturing and R&D environments, ensuring rapid response to incidents that impact operations. Key responsibilities include leading IT projects, coordinating with vendors, and managing executive-level relationships. The ideal candidate has 5+ years of experience in enterprise IT operations, supporting regulated environments, and providing executive support. Strong troubleshooting skills across end-user computing and enterprise IT are essential, along with familiarity with IT service management frameworks like ITIL. Preferred certifications include Microsoft Modern Workplace, Azure, ITIL Foundation, CompTIA A+, Network+, Security+, Project+, and Cisco certifications.
Skills
Microsoft Azure
Service Now
MFA
PowerShell
Cisco
ITIL
CompTIA A+
CompTIA Network+
CompTIA Security+
Linux
Windows
Project Management
CI/CD
Docker
VMware
SQL Server
PostgreSQL
Python
Kubernetes
What you'll do
Provide remote and hands-on IT support for end-user devices and critical environments.
Serve as escalation point for complex or high-impact IT incidents.
Lead and execute IT projects including infrastructure upgrades and technology refreshes.
Ensure executive areas and shared spaces are operational with critical security measures.
Coordinate vendors, manage purchase orders, and oversee onsite service activities.
What we're looking for
5+ years of experience in enterprise IT operations and site support with hands-on technical execution.
5+ years supporting business-critical regulated environments such as manufacturing, lab, R&D, healthcare, or engineering.
Experience providing executive-level IT support with professionalism and discretion.
Demonstrated ability to coordinate or lead IT projects from planning through execution.
Strong troubleshooting skills across end-user computing and enterprise IT environments.
Familiarity with IT service management frameworks like ITIL.
Industry-recognized certifications such as Microsoft, CompTIA, or Cisco preferred.
Market check
Salary context
This
$78,070–$107,349
range sits above
2%
of similar postings on FindRole.
Peer median band
$115,450–$191,050
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$133,450–$180,150
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Siemens Healthineers
Siemens Healthineers is a leading global medical technology company, headquartered in Germany, that provides imaging, diagnostics, and artificial intelligence-driven solutions to healthcare providers.
Siemens Healthineers currently has
26 open roles
on FindRole.
Listed pay typically runs
$131,910–$181,379
across 23 roles with salary data.