below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$127,800–$199,200.
Based on 240 similar postings.
Employer
About Cloudflare, Inc
Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.
Cloudflare, Inc currently has
113 open roles
on FindRole.
Listed pay typically runs
$194,000–$266,000
across 62 roles with salary data.
The Technical Support Engineer, Zero Trust joins the Customer Support Team to provide premium-level support for enterprise customers. You will serve as a trusted technical advisor, troubleshooting complex issues related to identity, device security, and secure application access. Day-to-day responsibilities include diagnosing configuration challenges for products like Access, Gateway, and Cloudflare Tunnels, as well as managing authentication protocols like SSO, SAML, and OIDC. You will communicate via phone, video conference, and Salesforce tickets to resolve integration hurdles. Required skills include proficiency in networking fundamentals like DNS and VPNs, experience with identity systems such as Okta or Microsoft Entra, and knowledge of databases like PostgreSQL. You will also create technical documentation and partner with engineering teams to resolve advanced security incidents and drive product improvements.
Provide advanced technical support for enterprise customers using Cloudflare’s Zero Trust platform.
Troubleshoot and resolve complex issues related to identity, device security, and secure application access.
Diagnose and remediate configuration challenges with authentication protocols like SSO, SAML, and OIDC.
Communicate directly with customers via phone, video conference, chat, and Salesforce tickets.
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation.
Partner with Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
Provide feedback based on customer interactions to drive product improvements and alignment.
Assist customers in identifying and responding to security incidents using threat intelligence tools.
What we're looking for
You must have a minimum of 3 years experience working as a Support Engineer or Sr. Support Engineer supporting networking or web security products (preferred).
You must have a Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent experience (preferred).
You must have relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP (preferred).
You must have hands-on experience with identity and access management systems like Okta or Microsoft Entra and knowledge of SAML and OIDC (preferred).
You must have proficiency in networking fundamentals including DNS, VPNs, firewalls, and traffic routing (preferred).
You must have experience supporting cloud platforms like AWS, Azure, or GCP and SaaS application integrations (preferred).
You must have experience with PostgreSQL, MySQL, MS SQL, or other database servers (preferred).
Export control laws, including the U.S. Export Administration Regulations.
Zero Trust
ICAM
SAML
OAuth 2.0
OpenID Connect
Active Directory
LDAP
SailPoint
Radiant Logic
Ping Federate
Delinea
Python
Ansible
Terraform
Puppet
Chef
PowerShell
Splunk
Elastic
Logstash
Kibana
Cribl
Confluent
Windows
Linux
TCP
IP
DNS
DHCP
HTTP
HTTPS
IDS
IPS
Firewalls
AI
ML
NIST 800-207
Zero Trust
Identity and Access Management
Automation and Orchestration
Cloud Security
Micro-segmentation
AWS
Azure
GCP
Oracle
NGFW
AI
Machine Learning
Big Data
IoT
OT
Attribute-based Access Control