The Lead Digital Technical Support Engineer at Cat Digital is a senior role within the Operations Support team, focusing on providing technical support for dealer tools used in Caterpillar’s eCommerce solutions. This position involves managing application performance and incident resolution, coordinating change management activities, and driving problem-solving initiatives to ensure high availability of digital products. Key responsibilities include troubleshooting complex issues, creating fixes, and maintaining a knowledge base for training materials. The ideal candidate should have expertise in Azure DevOps, IT Service Management, and HCL Commerce version 9, along with strong skills in technical troubleshooting and systems thinking. This role supports Caterpillar’s mission to leverage data and technology to enhance customer experiences on a global scale, involving over 1.5 million connected assets worldwide.
Skills
Azure DevOps
HCL Commerce
eCommerce
ITSM
Problem Management
Incident Management
Change Management
High Availability Architecture
Technical Troubleshooting
Application Design
Systems Software Infrastructure
What you'll do
Manage service level for digital application support, ensuring availability and issue resolution targets are met.
Investigate, troubleshoot, and debug complex issues, driving the creation of fixes to resolve them.
Implement bug fixes through change management activities, coordinating with internal teams.
Identify root causes of problems and implement interim and permanent corrective actions.
Document and follow up on issue resolutions with internal and external stakeholders.
Develop and maintain a knowledge base and training materials for digital products and applications.
What we're looking for
Experience in application support and IT Service Management (ITSM).
Expertise in technical troubleshooting and problem management.
Knowledge of systems software infrastructure and application design principles.
Familiarity with Azure DevOps and high availability architecture.
eCommerce experience, particularly with HCL Commerce version 9.
Market check
Salary context
This
$128,470–$192,710
range sits above
31%
of similar postings on FindRole.
Peer median band
$141,000–$225,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$154,775–$216,281
Middle half of comparable postings.
Based on 239 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Caterpillar
Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing
Caterpillar currently has
12 open roles
on FindRole.
Listed pay typically runs
$114,587–$183,140
across 12 roles with salary data.