below marketmost similar roles pay hereabove market
This role pays less than
97%
of similar roles. Most pay
$120,725–$187,400
— the blue band above.
At the midpoint, this role pays about
$85k
versus about
$154k
for comparable roles.
Based on 240 similar postings.
Employer
About Dell Technologies
Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.
Dell Technologies currently has
78 open roles
on FindRole.
Listed pay typically runs
$172,000–$236,500
across 73 roles with salary data.
JOB TITLE: Technical Support Engineer 2 - PowerEdge XE - Hopkinton, Massachusetts
The Senior Technical Support Engineer joins the Solutions Support as a Service team to support PowerEdge XE servers. In this role, you will take ownership of technically sophisticated customer-reported issues received via web, phone, chat, and email. You will work closely with customers until complete resolution, documenting relevant information and communicating progress. You will collaborate with Engineering, SE, and multi-functional teams to resolve issues and provide qualified information to improve product quality and reliability. The role requires strong knowledge of Dell PowerEdge servers, specifically PowerEdge XE servers, and working fundamental knowledge of Linux environments including RHEL and Ubuntu. You must possess in-depth troubleshooting knowledge, experience with Dell and vendor diagnostics utilities, and the ability to work in high-pressure environments.