Technical Support Engineer II, PowerEdge XE

Dell Technologies

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Draper, UT
Salary: $66,000–$86,000 / yr
Posted: 42 days ago
Freshness: Confirmed live yesterday
Closes: Nov 9, 2026
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $167k

This role $76k

$49k most similar roles pay here $224k

This role pays less than 99% of similar roles. Most pay $126,562–$206,875 — the shaded band above. At the midpoint, this role pays about $76k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 64 open roles on FindRole.

Listed pay typically runs $170,850–$231,000 across 61 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer II, PowerEdge XE

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Technical Support Engineer 2 - PowerEdge XE will join the Solutions Support as a Service team to provide critical technical support for the PowerEdge XE server portfolio. In this role, you will take ownership of sophisticated customer-reported issues across web, phone, chat, and email channels while collaborating with engineering and multi-functional teams to resolve complex problems. You will be responsible for diagnosing issues, documenting information, and providing feedback to engineering to improve product quality and reliability. The ideal candidate possesses 3-5+ years of technical support experience and deep troubleshooting knowledge. Required skills include a strong understanding of PowerEdge servers, proficiency in Linux environments including RHEL and Ubuntu, and familiarity with Dell and vendor diagnostic utilities. You must be able to manage high-pressure situations while ensuring quality closures for the XE product line.

Skills

PowerEdge XE Linux RHEL Ubuntu Troubleshooting Dell PowerEdge Technical Support Diagnostics Utilities

What you'll do

Resolve complex technical issues regarding the PowerEdge XE portfolio in a fast-paced, customer-critical environment.
Manage technically sophisticated customer inquiries received via web, phone, chat, and email until complete resolution.
Provide remote diagnostic support to identify causes and recommend solutions for product malfunctions.
Document relevant information and provide timely status updates to customers throughout the troubleshooting process.
Collaborate with Engineering, SE, and multi-functional teams to resolve complex technical problems.
Provide qualified data to Engineering teams to improve product quality and reliability.
Perform troubleshooting within Linux environments including RHEL and Ubuntu systems.
Utilize Dell and vendor diagnostic utilities to diagnose and resolve hardware and software issues.

What we're looking for

3-5+ years of technical support experience.
Strong knowledge and understanding of Dell PowerEdge servers.
Working fundamental knowledge of PowerEdge XE servers.
Comfort working in Linux environments, specifically RHEL and Ubuntu.
In-depth troubleshooting knowledge.
Good understanding of Dell and vendor diagnostics utilities and their application.
Customer facing experience and the ability to work in a high-pressure environment.
Bachelor's degree (preferred).

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