Technical Services Engineer

MongoDB

Quick summary

Work type
On-site
Location
Sydney, NSW, AustraliaMelbourne, Victoria, Australia
Posted
4 days ago
Nearby
6 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $162k
$118k most similar roles pay here $207k

This listing doesn't post a salary. Most similar roles pay $126,312–$198,200.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 169 open roles on FindRole.

Listed pay typically runs $126,000–$209,000 across 55 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Technical Services Engineer

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As a Senior Technical Services Engineer at MongoDB, you will join a dynamic team dedicated to supporting customers by resolving complex database issues and providing expert advice. Your daily tasks will involve diagnosing and troubleshooting problems across the entire MongoDB ecosystem, including databases, drivers, management tools like Atlas and Cloud Manager, and more. You’ll leverage your strong coding skills in languages such as Java, Python, or JavaScript to develop scripts and automate processes, while also contributing to team knowledge by documenting solutions and conducting training sessions. Ideal candidates possess 4+ years of experience with a solid understanding of networking, storage systems, and application-tier diagnostics, along with the ability to work collaboratively and remain calm under pressure in mission-critical environments.

Skills

MongoDB Java Python Ruby C C++ C# JavaScript Node.js Go DNS TCP/IP SSL/TLS NAS RAID SAN SSD multi-pathing caching RDBMS collaborative team environment CI/CD

What you'll do

  • Troubleshoot complex MongoDB issues across various tiers.
  • Analyze and resolve database server, driver, and management suite problems.
  • Document solutions in the knowledge platform for team efficiency.
  • Provide training sessions and workshops to share technical expertise.
  • Support mission-critical product applications and database systems.

What we're looking for

  • At least 4 years of proven experience in troubleshooting complex systems.
  • Strong diagnostic skills across application, database, and storage tiers.
  • Basic coding/scripting proficiency in languages like Java, Python, or JavaScript.
  • Understanding of networking concepts including DNS, TCP/IP, SSL/TLS protocols.
  • Experience with various storage technologies such as NAS, SAN, SSD, RAID.
  • Ability to rapidly learn new technical skills and work collaboratively in teams.

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