Technical Services Engineer

MongoDB

Hybrid

Quick summary

Work type
Hybrid
Location
Kuala Lumpur, Malaysia
Posted
1 day ago
Nearby
6 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $167k
$120k most similar roles pay here $214k

This listing doesn't post a salary. Most similar roles pay $129,575–$205,000.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 173 open roles on FindRole.

Listed pay typically runs $126,000–$204,000 across 53 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Technical Services Engineer

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As a Technical Services Engineer at MongoDB, you will join a dedicated team in Kuala Lumpur to provide exceptional support and solve complex issues for customers using the company’s database solutions. Your day-to-day responsibilities include troubleshooting technical problems, offering expert advice, and ensuring high customer satisfaction through your deep understanding of MongoDB technologies. Ideal candidates are fluent in English and one or more languages such as Bahasa Indonesia, Japanese, Korean, or Thai, possess strong networking knowledge (DNS, TCP/IP, SSL/TLS), and have experience managing large-scale databases like RDBMS or NoSQL systems. This role requires a self-taught individual with insatiable curiosity who can thrive in a 24/7 support environment where occasional weekend and holiday work may be necessary to cover critical events.

Skills

MongoDB Python Networking DNS TCP/IP SSL/TLS RDBMS NoSQL

What you'll do

  • Analyze and resolve complex technical issues related to MongoDB.
  • Provide expert advice to customers on optimizing their database performance.
  • Troubleshoot networking problems involving DNS, TCP/IP, SSL/TLS protocols.
  • Document solutions and best practices for internal knowledge base.
  • Manage large-scale databases in addition to MongoDB expertise (bonus).

What we're looking for

  • Fluent in English and one or more of Bahasa Indonesia, Japanese, Korean, Thai.
  • Deep technical experience with MongoDB and large-scale database management.
  • Strong understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
  • Exceptional problem-solving skills for complex customer issues.
  • Ability to work flexible hours including weekends and holidays as needed.

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