Technical Customer Support Advisor

What you'll do

• Configure, support, and optimize application software and workflows for a touchless prior authorization solution.
• Investigate and resolve complex issues involving healthcare data transmission, storage, mapping, and selection.
• Use SQL queries and database tools to analyze data and validate system behavior.
• Identify root causes of system performance issues and recommend sustainable solutions to improve stability.
• Establish and maintain secure data transmission methods, including VPN and HTTPS connections.
• Manage and document support tickets through resolution using Jira and Salesforce.
• Create and maintain clear technical documentation for internal teams and external stakeholders.
• Translate complex technical information into clear, practical explanations for nontechnical audiences.

What we're looking for

• At least 3 years of experience configuring, supporting, or troubleshooting application software and related systems.
• Experience troubleshooting complex systems and working with sensitive or confidential data.
• Demonstrated ability to write SQL queries using PostgreSQL, Microsoft SQL Server, or a comparable database platform.
• Experience working within a cloud service environment.
• Experience analyzing data storage, system mappings, integrations, or data-use requirements.
• Ability to explain technical issues and solutions clearly to both technical and nontechnical audiences.
• Strong written and verbal communication skills.
• Experience supporting applications in a healthcare environment (preferred).