Technical Content Manager

Okta Inc

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Chicago, ILNew York, NYSan Francisco, CAWashington, DC
Salary: $128,000–$176,000 / yr
Posted: 5 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $183k

This role $152k

$117k $233k

below market most similar roles pay here above market

This role pays less than 79% of similar roles. Most pay $153,500–$213,375 — the blue band above. At the midpoint, this role pays about $152k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 103 open roles on FindRole.

Listed pay typically runs $174,000–$238,000 across 103 roles with salary data.

Most-posted roles

View all roles at Okta Inc

At a glance

TL;DR · Technical Content Manager

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The Technical Content Manager serves as a specialized expert responsible for the quality, integrity, and AI readiness of technical content. Working within the support organization, this role manages the complete lifecycle of knowledge assets, including Knowledge Base Articles, video scripts, and community responses. Key responsibilities include creating and auditing technical content for accuracy, performing case deflection analysis, and optimizing content for Large Language Model visibility. The position involves building productivity tools and applications using the company's AI platform, identifying opportunities for AI Agents, and validating AI-generated responses for web chat. Candidates must possess technical experience as a Support Engineer, data literacy to interpret support metrics, and proficiency in enterprise AI tools. This role solves the challenge of transforming complex product knowledge into scalable, high-quality self-service resources.

Skills

Okta LLM AI Agents Knowledge Management Technical Documentation Data Analysis Data Literacy AI Tooling

What you'll do

Create, edit, and publish high-quality technical content including Knowledge Base articles and video scripts.
Analyze case driver data to identify and create content that reduces support ticket volume.
Conduct rigorous technical audits of existing support content to ensure 100% accuracy and standards compliance.
Structure and refine content specifically for clarity, searchability, and Large Language Model (LLM) visibility.
Design, build, and deploy AI-powered tools and applications to automate repetitive knowledge management tasks.
Validate and rate outputs from AI web chat agents to improve accuracy and training data.
Collaborate with Subject Matter Experts and Engineering teams to vet technical details and fill knowledge gaps.

What we're looking for

Minimum of 3+ years of hands-on experience as a Technical Support Engineer or equivalent role.
Demonstrate deep subject matter expertise in one or more Okta product areas.
Experience using Okta's AI Tools or similar enterprise AI platforms to build productivity tools or automate tasks.
Proven experience in drafting, editing, or critically reviewing technical documentation or support content.
Ability to interpret support metrics, top case drivers, and content usage data to make content decisions.
Exceptional written and verbal communication skills to translate complex technical information into clear content.
Subject-matter expertise in Okta Administration product areas and an Okta Certified Administrator certification (preferred).
Okta technical support experience (highly preferred).

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