Technical Analyst 3-Support

Oracle

Quick summary

Work type: On-site
Location: Austin, TXNorth Kansas City, MOKansas City, MOLee's Summit, MO
Posted: 5 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $141k

$103k most similar roles pay here $174k

This listing doesn't post a salary. Most similar roles pay $114,700–$167,500.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 606 open roles on FindRole.

Listed pay typically runs $97,500–$209,500 across 466 roles with salary data.

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At a glance

TL;DR · Technical Analyst 3-Support

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As a Senior Technical Support Engineer at Oracle Health Applications & Infrastructure, you will join a dedicated team focused on developing and supporting a modern healthcare platform. Your role involves providing mission-critical incident management support to ensure service restoration for customers globally. Day-to-day responsibilities include troubleshooting through front-end and back-end systems, documenting investigations thoroughly, and collaborating with cross-functional teams to resolve urgent issues. You must have strong experience with Linux/Unix command-line interfaces and SQL, as well as familiarity with ticket logging systems like Remedy or ServiceNow. This role requires a U.S. citizen willing to work flexible shifts, including nights, to support the global customer base of Oracle Health’s Immediate Response Center.

Skills

Linux Unix SQL Relational_database ServiceNow Jira Remedy Kubernetes Docker CI/CD Python PostgreSQL AWS Azure Google_Cloud_Pods Terraform Prometheus Grafana

What you'll do

Quickly assess and address emergency technical issues impacting operations.
Own and drive major incident resolution through web conference calls.
Prioritize work queue based on severity, urgency, and business needs.
Maintain detailed logs of investigations, communications, and resolutions for audits.
Lead cross-team collaboration during active emergencies to involve all stakeholders.
Provide clear updates on technical investigations via various communication channels.
Assist in developing action plans for urgent client-facing issue fixes.

What we're looking for

U.S. citizenship and ability to obtain federal security clearance required
At least 5 years of combined higher education and work experience in IT fields
Strong knowledge and hands-on experience with Linux/Unix command-line and SQL
Experience providing phone-based customer support and managing escalations
Familiarity with ticket logging systems such as Remedy, ServiceNow, or Jira
Ability to work flexible shifts including 7 AM - 7 PM CT or 7 PM - 7 AM CT

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