Application Support Analyst

Q2

Hybrid Actively hiring
Austin, TX Posted 42 days ago
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At a glance

AI generated

TL;DR

Q2 seeks an Associate Application Support Analyst to join its customer support team, offering first-line technical assistance for Q2 Solution. This role involves troubleshooting and resolving basic issues via phone, documenting cases in a tracking system, and collaborating with internal teams to ensure timely resolution. Ideal candidates should have strong communication skills, intermediate SQL knowledge, and experience with remote support tools and networking concepts. Familiarity with Windows OS/Server is preferred. The position requires managing customer interactions effectively, ensuring compliance with security policies, and participating in 24x7 rotational shifts. This role supports mid-sized applications used by financial institutions, emphasizing the importance of a customer-first approach and quick learning capabilities.

Skills

SQL Windows OS Windows Server CI/CD Change Control Procedures Security Policies Networking Concepts Remote Support Tools Databases Customer Service Collaboration Skills Troubleshooting Banking Practices

What you'll do

  • Provide first-line telephone technical support for Q2 Solution.
  • Accurately record and document customer interactions using a case tracking system.
  • Troubleshoot and resolve basic customer problems efficiently.
  • Escalate unresolved issues to appropriate teams as needed.
  • Perform data or configuration changes in production environments carefully.

What we're looking for

  • Bachelor’s degree in a relevant field or equivalent experience (0–2 years)
  • Intermediate SQL skills and understanding of remote support tools
  • Previous software support or delivery experience, preferably with mid-sized applications
  • Strong verbal and written communication skills for customer interactions
  • Ability to quickly learn new technologies and troubleshoot issues efficiently
  • Experience in data or configuration changes in production environments required
  • Familiarity with Windows OS/Server and basic networking concepts preferred

Market check

Salary context

How this pay compares to similar roles

Similar $150k
$104k most similar roles pay here $190k

This listing doesn't post a salary. Most similar roles pay $121,737–$177,900.

Based on 239 similar postings.

Employer

About Q2

Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking

Q2 currently has 49 open roles on FindRole.

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