This listing doesn't post a salary. Most similar roles pay
$106,628–$154,950.
Based on 240 similar postings.
Employer
About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
Accenture currently has
214 open roles
on FindRole.
Listed pay typically runs
$94,400–$266,300
across 168 roles with salary data.
Tech Support Analyst - Chicago serves as a vital member of the IT team, providing high-value technical services to ensure technology supports business objectives. The role involves managing operational IT incidents, problems, and service requests while performing root cause analysis within established SLAs. Responsibilities include supporting new joiner inductions, VIP meetings, and videoconference events, alongside maintaining accurate asset management records for hardware. To succeed, the candidate must possess experience in customer technical support, customer experience management, and service desk or desktop support. The required technical toolkit includes proficiency with Microsoft Windows 10, Windows 11, OSX, and O365 support, along with familiarity with ITIL software such as ServiceNow or Remedy. This role functions as a customer champion, resolving technical issues to ensure seamless technology interactions for internal users and stakeholders within the local office environment.
ServiceNow
Microsoft 365
Teams
Technical Support
Hardware Infrastructure
Data Analysis
Troubleshooting
Knowledge Management
Call Center Technologies
Asset Management
Audio Visual
Microsoft Teams
Zoom
Google Meet
Service Now
Jira
Windows 10
Windows 11
Android
iOS
ITIL
Cyviz
Apple Vision Pro
Meta Quest
Agile
Technical Documentation