Tech Lead and Manager, Production Engineering

What you'll do

• Build and operate critical infrastructure across compute, storage, messaging, and observability stacks.
• Drive architectural changes by identifying, proposing solutions for, and resolving reliability and scalability issues.
• Partner with product teams during the design phase to review architectures and establish "golden paths."
• Execute the transition to a cellular architecture to support international markets and enterprise-grade SLAs.
• Develop infrastructure patterns and tools to support AI-powered products and features.
• Create developer tooling and self-service systems to improve internal team autonomy regarding cost and performance.
• Participate in on-call rotations and perform root cause analysis to eliminate recurring issues after incidents.
• Lead cross-team initiatives by proactively identifying and solving company-wide infrastructure problems.

What we're looking for

• You must have at least 2 years of software engineering experience shipping high-quality architectures for critical systems.
• You must possess strong software engineering fundamentals to write clean, well-tested, and production-ready code.
• You must have hands-on experience with distributed systems at production scale.
• You must have experience with at least one major cloud provider (AWS preferred).
• You must be familiar with observability practices including SLOs, error budgets, alerting, and dashboards.
• You must have a track record of leading technical projects end-to-end, including cross-team coordination.
• You must be comfortable using AI tooling and coding agents in your daily engineering workflow.
• Experience with cellular architecture, Temporal, developer experience tools, or regulated industries is preferred.