Team Lead Market Operations

Carvana

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Gaithersburg, MD
Salary
$65,000–$75,000 / yr
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $191k
This role $70k
$46k most similar roles pay here $243k

This role pays less than 98% of similar roles. Most pay $161,250–$220,900 — the shaded band above. At the midpoint, this role pays about $70k versus about $191k for comparable roles.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 63 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 14 roles with salary data.

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View all roles at Carvana

At a glance

TL;DR · Team Lead Market Operations

Team Lead Market Operations - Washington DC-Vending Machine The Team Lead joins the Market Operations department to manage a local hub, overseeing market launch, operations, logistics, consumer branding, and team engagement. This role involves leading a team of Customer Advocates by handling recruitment, onboarding, training, and performance management while ensuring high morale and consistent production in a fast-paced customer service environment. The daily responsibilities include managing complex customer issues, generating reports for upper management, and performing hands-on tasks such as washing cars or delivering vehicles to customers. Ideal candidates possess over five years of experience in customer-facing environments and three years of management experience. Required competencies include strategic planning, process improvement, and leadership. Preferred technical skills include proficiency with Salesforce or Tableau, an analytical mindset, and logistics experience to solve problems within the automotive retail space.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide resources to a team of Customer Advocates.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues effectively.
  • Identify and implement process improvements for the customer and team experience.
  • Monitor business trends to proactively solve potential operational roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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