Team Lead, Market Operations

Carvana

Confirmed live yesterday Low trust
Remote

Quick summary

Work type
Remote
Location
Remote
Posted
99 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $187k
$137k most similar roles pay here $230k

This listing doesn't post a salary. Most similar roles pay $154,050–$220,900.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

Most-posted roles

View all roles at Carvana

At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to proactively solve roadblocks, and managing the employee and customer experience. Responsibilities include interviewing, onboarding, and training Customer Advocates while providing performance feedback and development opportunities. The successful candidate will generate reports for management, ensure high production in a fast-paced environment, and handle complex customer issues. Required skills include leadership, strategic planning, process improvement, and coaching. Preferred technical competencies include Salesforce, Tableau, and an analytical mindset to manage logistics. The role addresses the challenge of providing a seamless vehicle buying experience by coordinating local operations and ensuring team success within a high-volume, service-oriented environment involving physical tasks like car washing and delivery.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide resources for a team of Customer Advocates.
  • Conduct performance check-ins and set goals to develop employee skills and career growth.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues to ensure a high-quality experience.
  • Identify and implement process improvements for both the customer and staff experience.
  • Monitor business trends to proactively identify and solve potential operational roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing, coaching, and training employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Ability to solve complex problems while maintaining focus on the customer experience.
  • Willingness to work on weekends and in outdoor weather conditions.
  • Ability to perform physical tasks including lifting up to 50lbs and standing for extended periods.
  • Bachelor’s Degree.

More like this

Similar roles