Team Lead, Market Operations

Carvana

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Quick summary

Work type
On-site
Location
Syracuse, NY
Salary
$65,000–$73,000 / yr
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k
This role $69k
$46k most similar roles pay here $241k

This role pays less than 99% of similar roles. Most pay $159,468–$220,900 — the shaded band above. At the midpoint, this role pays about $69k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 63 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 14 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations - Syracuse joins the Market Operations department to oversee local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves managing the daily employee and customer experience by identifying business trends and proactively solving roadblocks. You will be responsible for hiring, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, maintaining high morale, and performing hands-on tasks like washing cars or delivering vehicles to customers. The ideal candidate possesses over five years of experience in customer-facing environments and three years of management experience. Required skills include strategic planning, process improvement, and leadership. Preferred qualifications include a Bachelor’s degree, an analytical mindset, and proficiency with Salesforce or Tableau to manage complex logistics and operations.

What you'll do

  • Manage daily hub operations including market launch, logistics, and local business growth.
  • Recruit, onboard, train, and provide resources for a team of Customer Advocates.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues to ensure a high-quality experience.
  • Identify and implement process improvements for both the customer and team experience.
  • Monitor market trends to proactively identify and solve potential operational roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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