Team Lead, Market Operations

Carvana

Confirmed live yesterday Trusted

Quick summary

Work type
On-site
Location
Hoffman Estates, IL
Salary
$65,000–$73,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $178k
This role $69k
$47k most similar roles pay here $236k

This role pays less than 99% of similar roles. Most pay $139,200–$217,775 — the shaded band above. At the midpoint, this role pays about $69k versus about $178k for comparable roles.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,000 across 11 roles with salary data.

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View all roles at Carvana

At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to oversee local hub operations, including market launch, logistics, consumer branding, and team engagement. This role involves managing the daily employee and customer experience while proactively identifying solutions to operational roadblocks. Responsibilities include interviewing, onboarding, and training a team of Customer Advocates, providing performance feedback, and monitoring regular reports for upper management. The successful candidate will serve as a subject matter expert who may perform hands-on tasks like washing cars or delivering vehicles to customers. Key requirements include five years of experience in customer-facing environments, three years of management experience, and skills in strategic planning and process improvement. Preferred qualifications include an analytical mindset, logistics experience, and proficiency with Salesforce or Tableau tools to support the automotive retail business.

What you'll do

  • Manage daily operations, logistics, and market success for the local Carvana hub.
  • Recruit, onboard, train, and provide resources to a team of Customer Advocates.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues effectively.
  • Identify and implement improvements for both the customer experience and team operations.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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