Help Desk Manager
General Dynamics
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This listing doesn't post a salary. Most similar roles pay $125,437–$199,000.
Based on 240 similar postings.
Employer
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has 439 open roles on FindRole.
Listed pay typically runs $112,924–$149,500 across 366 roles with salary data.
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Join GDIT as a Help Desk Technician V and lead a high-performing Executive Support Team, providing white-glove IT services to senior executives and VIP stakeholders in the federal government. You will oversee operations, manage escalations, and collaborate with cross-functional teams to resolve complex technical issues while driving continuous service improvement through ITIL-based processes. Key responsibilities include leading team scheduling, workload distribution, and SLA performance management, as well as supporting Windows 10/11, Microsoft 365, Azure Active Directory, ServiceNow, and various endpoint security solutions. This role requires strong leadership skills, experience in high-touch customer environments, and a commitment to federal security standards within a secure federal environment.
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