The Systems Program Manager serves as a primary point of contact for SharePoint and Confluence support while providing technical assistance for assigned Oracle products. This role involves troubleshooting moderately complex issues, conducting training for new product releases, and maintaining service request documentation. The individual will create Knowledge Base articles, troubleshoot non-routine events, and partner with internal teams to resolve design, reliability, and maintenance problems. Key technical competencies include leveraging automation and AI Assistance to identify root causes and recommending process enhancements. The position requires managing work independently, collaborating across teams to align on stakeholder needs, and providing on-site technical assistance as a Vertical Lead. The work focuses on improving product, process, and customer experience through proactive problem-solving and continuous learning within the Oracle product ecosystem.