Systems Engineer

Cognizant

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: New Albany, OH
Posted: 9 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $157k

$118k most similar roles pay here $199k

This listing doesn't post a salary. Most similar roles pay $126,200–$188,137.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 37 open roles on FindRole.

Listed pay typically runs $124,500–$151,250 across 28 roles with salary data.

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At a glance

TL;DR · Systems Engineer

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Systems Engineer The Systems Engineer joins the IT operations team to lead a group of L1 and L2 support professionals while overseeing daily service delivery. This role focuses on driving operational excellence through Incident, Change, Problem, and Request Management processes in alignment with ITIL best practices. The individual will manage work allocation, serve as the primary escalation point for complex technical issues, and develop standard operating procedures and runbooks to ensure consistent service quality. Key responsibilities include performing quality audits, managing KPI dashboards, and identifying process inefficiencies to improve system reliability. Required competencies include experience in infrastructure support, managed services, and end user computing. The role utilizes tools such as ServiceNow, Tableau, Power BI, and advanced Excel for reporting, while leveraging AI-enabled automation technologies to optimize service delivery and reduce manual effort across the technical environment.

What does a Systems Engineer earn?

Median $158250 from 186 postings across 30 companies.

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Skills

ITIL ServiceNow Tableau Power BI Microsoft Excel Automation AI Tools Request Management EUC Lean Six Sigma SLA Management

What you'll do

Manage the daily operations of L1 and L2 support teams including work allocation and resource planning.
Oversee Incident, Change, Problem, and Request Management processes in accordance with ITIL best practices.
Act as the primary escalation point for complex technical issues and service disruptions.
Drive continuous service improvement by identifying and resolving operational bottlenecks and process inefficiencies.
Develop and maintain Standard Operating Procedures (SOPs), runbooks, and technical documentation.
Create KPI dashboards and performance reports to monitor SLA compliance and service quality.
Conduct regular quality audits of support activities to ensure compliance with documentation standards.
Implement AI tools and automation technologies to improve team productivity and reporting capabilities.

What we're looking for

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
5+ years of experience in IT Operations, Service Desk, End User Computing, Infrastructure Support, or Managed Services environments.
3-4 years of experience leading or managing technical support teams.
Strong understanding of ITIL Service Management processes including Incident, Problem, Change, and Request Management.
Experience managing operational escalations and driving issue resolution across cross-functional teams.
Proven experience in operational reporting, KPI tracking, SLA management, and customer service delivery.
Experience developing SOPs, process documentation, runbooks, and knowledge management assets.
Strong analytical and problem-solving skills with a focus on operational excellence.

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