Support Engineer, Amazon Leo Enterprise Customer Support

Amazon Inc

Quick summary

Work type: On-site
Location: Bellevue, WA
Salary: $95,600–$160,000 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $168k

This role $128k

$84k most similar roles pay here $206k

This role pays less than 95% of similar roles. Most pay $152,000–$184,237 — the shaded band above. At the midpoint, this role pays about $128k versus about $168k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

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At a glance

TL;DR · Support Engineer, Amazon Leo Enterprise Customer Support

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As a senior network operations engineer on the Amazon Kuiper Commercial Services team, you will lead the resolution of complex customer cases involving satellite-ground network performance and routing anomalies. Your day-to-day responsibilities include providing technical guidance during high-severity incidents, performing root cause analysis for systemic issues, and collaborating with development teams to implement long-term fixes. You will also develop troubleshooting playbooks and mentor junior engineers while driving operational readiness for new network features. The ideal candidate has over five years of experience in satellite communications, RF engineering, and system troubleshooting, along with proficiency in standard network protocols such as BGP, DNS, and TCP/IP. This role requires a deep understanding of antenna specifications and hands-on experience with test equipment like spectrum analyzers and ACUs, ensuring regulatory compliance and performance excellence in the rapidly growing satellite communication domain.

Skills

AWS BGP DNS TCP/IP DHCP HTTP/S tcpdump traceroute mtr Spectrum analyzers RF fundamentals Link budgets Satellite ground equipment Antenna specifications Network protocols NOC operations Emergency response Antenna control units Remote monitoring

What you'll do

Lead resolution of complex customer cases involving satellite-ground network performance issues.
Provide technical guidance during high-severity incidents, collaborating with cross-functional teams for rapid resolution.
Perform root cause analysis for customer-impacting events and contribute to long-term fixes.
Act as a subject matter expert for escalated networking issues such as BGP peering and DNS failures.
Develop troubleshooting playbooks and knowledge base articles to enhance case deflection and onboarding of new engineers.
Mentor junior support engineers through case coaching, knowledge transfer, and technical escalation support.

What we're looking for

5+ years of experience in satellite communications or RF engineering roles.
Proficiency in standard network protocols and system architecture.
Hands-on experience with RF fundamentals including carrier operations and link budgets.
Strong track record of analyzing complex technical issues and managing customer escalations.
Experience using spectrum analyzers, monitoring tools, and test equipment for diagnostics.
Advanced knowledge of multi-band antenna configurations and control units.
Understanding of networking protocols (TCP/IP, BGP, DNS) and troubleshooting tools.

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