Support Engineer, Amazon Leo Enterprise Customer Support

Amazon Inc

Quick summary

Work type: On-site
Location: Arlington, VA
Salary: $95,600–$160,000 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $168k

This role $128k

$84k most similar roles pay here $206k

This role pays less than 95% of similar roles. Most pay $152,000–$184,237 — the shaded band above. At the midpoint, this role pays about $128k versus about $168k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

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At a glance

TL;DR · Support Engineer, Amazon Leo Enterprise Customer Support

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As a Support Engineer at Amazon LEO Enterprise Customer Support, you will join a specialized team focused on enhancing global broadband access through satellite technology. Your primary responsibilities include resolving complex customer cases related to network performance and connectivity issues, providing technical guidance during high-severity incidents, and conducting root cause analysis for systemic problems. You will also develop troubleshooting playbooks and mentor junior engineers while contributing to tooling and automation efforts that improve operational efficiency. The role requires expertise in RF engineering, satellite communications, and advanced networking technologies such as BGP peering and DNS failures. Strong proficiency with spectrum analyzers, monitoring tools, and standard test equipment is essential, along with a solid understanding of antenna specifications and installation practices. This position involves working in a rotating shift schedule, including weekends, to ensure continuous operational coverage for Amazon LEO's expanding network infrastructure.

Skills

AWS BGP DNS TCP/IP HTTP/S DHCP mtr tcpdump traceroute Spectrum analyzers Terraform Kubernetes CI/CD PostgreSQL Prometheus Grafana RF engineering Satellite communications Network operations

What you'll do

Lead resolution of complex customer cases involving satellite-ground network performance issues.
Provide technical guidance and rapid resolution during high-severity incidents for customers and internal teams.
Conduct detailed root cause analysis (RCA) to identify systemic issues and collaborate on long-term fixes.
Serve as a subject matter expert (SME) for escalated networking issues, including BGP peering and DNS failures.
Proactively identify support gaps and contribute to tooling and automation that improve customer experience.
Develop troubleshooting playbooks and technical guides to enhance case deflection and new engineer training.
Mentor junior engineers by providing case coaching, knowledge transfer, and technical escalation support.

What we're looking for

5+ years of experience in satellite communications or RF engineering roles.
Proficient in standard network protocols and system architecture.
Strong hands-on experience with RF fundamentals including carrier operations and link budgets.
Proven ability to analyze complex technical issues and manage customer escalations.
Experience using spectrum analyzers, monitoring tools, and test equipment for diagnostics.
Understanding of antenna specifications and hands-on experience in installation and troubleshooting.
Background in NOC operations with emergency response and on-call support experience.

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