This role pays less than
70%
of similar roles. Most pay
$171,000–$224,000
— the shaded band above.
At the midpoint, this role pays about
$175k
versus about
$198k
for comparable roles.
Based on 240 similar postings.
Employer
About Proofpoint
Proofpoint is a cybersecurity company specializing in email security, threat protection, data loss prevention, and compliance. Privately held by Thoma Bravo since 2021, it serves over 500,000 organizations including 87 of the Fortune 100.
Proofpoint currently has
15 open roles
on FindRole.
Listed pay typically runs
$136,200–$214,005
across 9 roles with salary data.
As a Staff Product Support Engineer, you will join the team to provide technical support for customers using Proofpoint AI Security solutions. In this customer-facing role, you will manage product escalations and act as a liaison between customers and various levels of product engineering. Your daily responsibilities include responding to tickets via phone, email, and chat to diagnose and resolve complex software, networking, and hardware issues. You will also perform software installations and upgrades while documenting work in Salesforce. The role requires expertise in Mac and Windows systems, along with deep knowledge of network security, identity providers, x509 certificates, Linux security tools, KMS, and cloud environments. Additional preferred skills include experience with AI, MCP, and API Gateways to solve technical problems within the specific domain of AI security products.