Staff Product Designer, Support

DoorDash, Inc

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$148,200–$218,000 / yr
Posted
18 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $212k
This role $183k
$136k most similar roles pay here $266k

This role pays less than 72% of similar roles. Most pay $182,425–$241,750 — the shaded band above. At the midpoint, this role pays about $183k versus about $212k for comparable roles.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Staff Product Designer, Support

Staff Product Designer, Support joins the Support Design team to shape how the brand interacts with customers, dashers, and merchants during support interactions. You will design systems across the full support journey, including proactive issue prevention, multi-modal mobile experiences like order tracking and voice AI, and critical internal tools for case management and agent training. The role involves defining projects through clear briefs, resolving ambiguous cross-team problems, and creating high-fidelity designs and production-ready prototypes. You will utilize traditional design tools alongside LLM-powered tools and code editors to build prompt libraries and workflow automations. This position requires expertise in systems thinking and a background in complex marketplace products or high-growth consumer tech. You will solve the challenge of providing high-quality support while building infrastructure that improves internal productivity and ensures safety, trust, and compliance across the platform.

What you'll do

  • Design end-to-end support experiences for customers, dashers, and merchants across mobile apps and internal tools.
  • Translate ambiguous business problems into actionable project briefs and roadmap milestones.
  • Create high-fidelity designs and production-ready prototypes to set the craft standard for the team.
  • Develop shared tools such as prompt libraries, component generators, and workflow automations to improve team productivity.
  • Utilize LLM-powered tools and code editors to build solutions and contribute to the codebase.
  • Mentor peers on design best practices and responsible AI usage.
  • Influence cross-functional roadmaps through evidence-based thinking and live prototypes.

What we're looking for

  • Portfolio demonstrating craft excellence, systems thinking, and leadership through influence.
  • Ability to use code editors and LLM-powered tools as naturally as design tools.
  • Experience designing high-fidelity designs and production-ready prototypes.
  • Ability to translate ambiguous problems into actionable work and clear project briefs.
  • Experience building solutions that span multiple workflows and contribute to shared tools.
  • Proven ability to influence cross-functional teams through evidence-based thinking and live prototypes.
  • Capability to mentor peers on design standards and responsible AI use.
  • Background in high-growth consumer tech or complex marketplace products (preferred).

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